Skoda Auto India Pvt Ltd (1/5)
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Skoda Auto is the premium automobile manufacturers in Europe. In Indian market, the company has already introduced 12 luxury models. Skoda Superb and Skoda Laura are the few to be named. The cars of Skoda Auto are popularly known for their stylish looks and well built exteriors. The company acquires approximately one-fourth of the market share in India in luxury cars.
Skoda Auto is a part of the international Volkswagen Group, one of the premium automobile manufacturers in Europe. Skoda entered the Indian market in November 16, 2001. The company invested in a plant at Shendra, outskirts of Aurangabad, the only manufacturing facility of the company outside Europe. The brand Skoda Auto is known for its stylish looks, well built exterior and its constant endeavor to introduce modern technologies.
Till date Skoda Auto has introduced twelve luxury models in the Indian market including Skoda Superb and Skoda Laura. In 2005, the company achieved more than 25% market in the luxury segment. In the same year, it had set up a network of 41 dealerships equipped with 35 facilities spread across the country. The total sale was close to 27,000.
In 2006, Skoda Auto in India received awards like ‘Most Technologically Advanced Car’ for Skoda Laura and ‘Best Variant’ for Skoda Superb Turbo Diesel from CNBC-TV18 AUTOCAR AUTO. It also received ‘Executive Car of the Year’ award from NDTV PROFIT CAR INDIA and ‘Automotive Technology of the Year’ award from OVERDRIVE, both for Skoda Laura.
Corporate Office:
Skoda Auto India Pvt Ltd.,
A-1/1, M.I.D.C
Five Star Industrial Area,
Shendra
Aurangabad – 431 201
Tel: (240)6631111 / 222 / 333
Fax: (240)6631299, 6631199
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One of the worst customer services ever. And to add to it a lot of cheating by the dealers.
Review on Skoda Auto India Pvt Ltd by Skoda sucks — April 2, 2009 @ 1:55 pm
Special REQUEST PL FORWARD THIS MAIL TO
M.D SKODA INDIA as I want to let him know where his hard work is heading to.
Dear Sir
I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)
had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on 02-07-2009 from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car ,with foul smell as well as no pickup and low average.
I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.
I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”
The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”
Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address , He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.
So where do I go from here ?????????????
Regards
Anupal Singh
Review on Skoda Auto India Pvt Ltd by anupal — September 1, 2009 @ 12:57 pm
Please post you query on forum
Review on Skoda Auto India Pvt Ltd by admin — September 1, 2009 @ 1:22 pm
I have made a very big blunder. OF PURCHASING A SKODA CAR. i bought skoda laura from Arshia motors FARIDABAD in june 2009. The car’s doors started rattling about a month after purchase. Went to the dealer workshop. Their engineers tightened the bolts/screws of the doors. Noise goes off. I am relieved. But after another month the problem recurs. Again i went to the dealer workshop, who now say that it is an inherent problem with the car and that i’ll have to periodically come to them to get it rectified. I lodge a complaint with the customer care at Aurangabad, who promised me on the phone that my problem shall be looked into. I get a SMS from aurangabad about 15 days later qouting my Ticket no. and mentioning that my problem is being looked into . In the mean time i went to get the doors rectified for the 3 rd time in 4 months. The audio speaker has given away, AXLE BOOT WAS REPLACED. AND ALL THIS IS HAPPENING WITHIN 4 MONTHS OF PURCHASE OF WHAT I THOUGHT WAS A QUALITY PRODUCT. The attitude of customer care people at Aurangabad is all the more worse. I think for indians Maruti and Honda products are the best and their customer care is much better.My advise would be to avoid Skoda products altogether. Otherwise be prepared to suufer like me.
Review on Skoda Auto India Pvt Ltd by Dr. Rajeev Malhotra — December 1, 2009 @ 5:09 pm