Samsung India Electronics Ltd (2.12/5)
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Headquartered in New Delhi, SAMSUNG India has widespread network of sales offices all over the country . The SAMSUNG manufacturing complex housing manufacturing facilities for Colour Televisions, Colour Monitors, Refrigerators and Washing Machines is located at Noida, near Delhi. SAMSUNG ‘Made in India’ products like Colour Televisions, Colour Monitors and Refrigerators are being exported to Middle East, CIS and SAARC countries from its Noida manufacturing complex. In November 2007, SAMSUNG has commenced the manufacture of Colour televisions and LCD televisions at its state-of-the-art manufacturing facility at Sriperumbudur, Tamil Nadu.
SAMSUNG India is the hub for SAMSUNG’s South West Asia Regional operations. The South West Asia Headquarters, looks after the SAMSUNG business in Nepal, Sri Lanka, Bangladesh, Maldives and Bhutan besides India. SAMSUNG India which commenced its operations in India in December 1995 enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the country.
From being a virtually unknown entity in the Year 1995, brand SAMSUNG today enjoys an awareness level of over 65% and a positive opinion of over 80% in the country today (source: BAS 2007). The introduction of World First, Wow, leading technology products in the Indian market coupled with the Company’s efforts to customise products for the Indian consumers, have contributed to the success of the brand in the Indian market. The Company has carried out over 170 Dream Home Road Shows – a four day exhibition of its new products and technologies – in the metros and smaller markets to create consumer awareness. To display SAMSUNG products in a more lifestyle ambience and to communicate the product benefits in a more interactive manner, SAMSUNG India has set up a widespread network of SAMSUNG Digital Plazas all over the country. The SAMSUNG Brand shop network complements over 8500 retail points for SAMSUNG products located across the length and breadth of the country.
During its tenure of 12 years in the country, SAMSUNG India has won several Product Awards and recognitions across its Audio Video, Home Appliance, IT and Telecom Product categories. The Corporate Recognitions received by the Company in the recent past include:
- ‘Electronics Organisation of the Year’ by EFY Magazine at its ‘Readers’ Choice Awards’ February, 2007
- Electronics Company of the Year – in 2006 by Consumer Electronics & TV Manufacturers Association
- No.1 Channel Favourite Company – in 2006 by Varindia
- Most preferred TV partner in Hospitality Industry by Hospitality India 2006
- Best Retailer for the Year 2005 by India Retail Forum
- Most Trusted Company Award 2005 by Var India
- ELCINA (Electronics Industries Association of India) Awards for ‘Excellence in Electronics’ instituted by the IT department of the Government of India. SAMSUNG India received the 1st Prize in the Consumer Electronics category for productivity, exports, R&D and quality assurance in 2002
- Golden Peacock Special commendation Certificate for Corporate Social Responsibility (Private Sector) for the year 2004
- ‘Special Award’ by Electronic Industries Association of India for ’significant contribution to the development and growth of India’s Electronics Hardware and IT industry.’ in 2004
Corporate Office:
Samsung India Electronics Ltd
602,vishal Bhawan,
95, Nehru Place,
New Delhi – 110 019
India
Tel: +91-11-32404427, 41511234
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My Samsung washing machine model no. is WA80P1B\XTL. I’VE LODGED MY COMPLAIN Since 16th June 2009 till today 31st August,2009 nearly two and half month Half month I’m waiting for my complain solution from Kurla(W) Mumbai 400070. As international Samsung company has no higher authority department to solve customer’s complain except KURLA OFFICE. Sorry to say if at Kurla Office Mr Sumit is not responding my complain then there are no other executive person can solve complain. So where costumer will go? Should he go to CONSUMER COURT AND SOLVE MY COMPLAIN ? WASHING MACHINE is lying ideal (dead- unused) So kindly guide me. My name is Dilip. e-mail is dilipp678@rediffmail.com.
Review on Samsung India Electronics Ltd by Dilip Parekh — August 31, 2009 @ 7:58 pm
Hi, I have bought a Samsung window air conditioner last year. The machine has gone into repairs 5 times within this year. The engineers who have attended, have now said nothing can be done. When I have asked for a replacement they have asked me to go to the consumer court. I find this callous attitude of Samsung after sales service very irresponsible. Can I pleaase get help?
I will be obliged for a reply and action.
My e-mail ID is marzban_a@hotmail.com
Thank you,
With warm regards,
Marzban Ardeshir
Review on Samsung India Electronics Ltd by MarzArdeshir — October 26, 2009 @ 4:06 pm
I have a Samsung semi automatic washing machine.It is under warranty. I had lodged a complaint vide complaint No. 8411315935 dated 31/12/2009. After several calls made, Mr.Shifat visited my place on 7th Jan 10 and told that some belt needs to be replaced. Till date (13/01/2010) i have not got any update on the status. This morning I spoke to Mr.Sanjay of their Service Centre, I was told that due to closing they could not update the status to me and also it will take another few days to get the belt. My washing machine is lying unused for the last few days. The attitude of the people here is very casual. Can higher authority of Samsung take up this matter on priorty so that their consumer should not suffer because of their internal probelm? Or else give me some other solution??
Review on Samsung India Electronics Ltd by Sanchita Dey — January 13, 2010 @ 11:08 am
After sales service of Samsung is pathetic. I would say beyond patheticness. I have sworn not to invest in Samsung products ever in my life. Their employees (area manager levels also) are a shame to multinational professional work culture. They just dont entertain calls beyond working hours. And they dont care a damn.
In contrast I found LG’s service (and products) far far better and reliable.
Review on Samsung India Electronics Ltd by Shankar Karmakar — February 3, 2010 @ 10:14 am
Sir/Madam,
I had purchased samsung GT-S5233S (IMEI no:35720203114866/2) from mobile store at Bangalore, India. Within 10 days of purchase, the lock of the memory card was not working. Still the card was being read by the phone. I took it to the Samsung care center at Brahmagiri, Udupi (Karnataka) since I reside at Manipal. The technician inspected it. After he had dismantled the phone, and put it back together I did not check to see if the memory card slot was working fine. On reaching home I found that the card was not being detected. On taking this matter to the care center, the receptionist said the manager was out for personal work during working hours. After waiting for 45 minutes, he plainly denied that his technician had opened the case. He accused me of damaging the slot. I being a girl could not fight back since he threatened me. All his staff members were watching us. Such uncouth behaviour was totally uncalled for. I am being badly harrassed by the manager. I am paying for buying a samsung mobile phone. I still cannot believe that such a reputed brand can provide such low service. The disgusting behaviour of the staff has put your brand name to shame. Customers being victimized by such a reputed brand is not what we expect. Its out of lot of savings that I had bought this phone. Please help me.
Awaiting for your earliest reply and appropriate action.
Regards,
Soumya Dash
Review on Samsung India Electronics Ltd by Soumya Dash — February 10, 2010 @ 12:17 pm
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Review on Samsung India Electronics Ltd by kunal gurung — February 22, 2010 @ 3:23 pm