List of Branch Offices

The company offers personalised Investment Advisory and Financial Planning services to individual investors, corporate houses, institutional investors, Non-Resident Indians (NRIs) and High Networth Clients, among others.

As one of India’s largest distributors of financial products, Bajaj Capital offers a wide range of investment products such as mutual funds, life and general insurance, bonds, post office schemes, etc. offered by reputed public and private and government organisations. The company raise resources for over 1,000 top institutions and corporate houses every year.

Wide range of services

Bajaj Capital offers a comprehensive range of services including financial planning and investment advice, and the entire gamut of financial instruments and investment products of almost all major companies, both public and private. In addition, the company also provides investment assistance by helping the clients complete all the formalities, and help them keep regular track of their investments.

These services and products are delivered through the company’s network of 134 Bajaj Capital Investment Centres located all over the country.

The History of Bajaj Capital

In 1964, Bajaj Capital, set up its first investment centre in New Delhi to guide individual investors on where, when and how to invest. The compnay became the first one to innovate the Companies Fixed Deposit Scheme in the year 1965. Bajaj Capital was incorporated as a company in the year 1965, followed by the introduction of an innovative financial instrument, Company Fixed Deposit. EIL Ltd. (Oberoi Hotels, then known as Associated Hotels of India Ltd.) becomes the first company to raise resources through Company Fixed Deposits.

The following year, Bajaj Capital expanded its product range to include all UTI schemes and Government saving schemes in addition to Company Fixed Deposits.

The year 1991, was a remarkable year for Bajaj Capital, when SBI issued India Development Bonds for NRIs. Bajaj Capital became the top mobiliser with collections of over US $20 million.

In the year 1995 IDBI and ICICI began issuing their series of Bonds for retail investors. Bajaj Capital was the co-manager in all these offerings and consistently ranked among the top five mobilisers on an all-India basis.

In the year 1997 when the private sector players led the revival of Mutual Funds in India through Open-ended Debt schemes, Bajaj Capital consolidated its position as India’s largest retail distributor of Mutual Funds.

Bajaj Capital began marketing Life and General Insurance products of LIC and GIC (through associate firms) in 1999, in anticipation of opening up of the Insurance Sector. Bajaj Capital achieved the milestone of becoming the top ‘Pension Scheme’ seller in India and launched marketing of GIC’s Health Insurance schemes.

Bajaj Capital introduced the International College of Financial Planning in the year 2002. The graduates of this institute become Certified Financial Planners (CFPs), a coveted professional qualification.

In the year 2004 Bajaj Capital obtained the All India Insurance Broking Licence.

The company launched 360° Financial Planning, in 2005 It is a software-based programme aimed at encouraging scientific and holistic investing.

2007, the company started off with its Stock Broking and Depository(Demat) Services.

In the year 2008, Bajaj Capital launched Just Trade, an online Platform for investing in Equities, Mutual Funds, IPO’s

Registered and Corporate Office:

Bajaj Capital Ltd.
Bajaj House,
97, Nehru Place,
New Delhi – 110019

Tel: +91-11-41693000, 26410315, 26415672, 26418903/04/06
Fax: +91-11-26476638, 66608888

Call Centre: (+91 11)39881010
Email: info@bajajcapital.com

List of Branch offices

http://www.bajajcapital.com

The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys’ headquarters in Cincinnati, Ohio, has acquired numerous companies and expanded its business to employ nearly 75,000 employees who serve clients in more than 70 countries, speaking more than 35 languages, from 79 sites across North America, Europe, the Middle East, Asia (most notably in India and the Philippines), the Pacific, and Latin America.

Convergys delivered a record revenue of $2.8 Billion and recorded EPS of $1.23 in 2007. Convergys was responsible for upgrading the Nawras Telecom’s Billing and Customer Care Platform. The company also assisted Indonesian Telecom Company to go Live with Convergys Billing and Care Platform for Pre- and Post-Paid Services. Convergys implemented Relationship Management Solution For AT&T Mobility and provided Customer Intelligence Solutions To Global Financial Services Firm. Convergys helped Telecom Egypt Re-Engineer their billing Processes. The company is all set to provide Starbucks and Johnson & Johnson with HR Services.

In India, the company has it’s offices in New Delhi(Gurgaon), Bangalore, Pune & Thane.

Services provided by Convergys:

Convergys Global Consulting:

• Revenue Generation: Maximise opportunities to increase revenue through acquiring and growing high-value customers
• Revenue Protection: Understand key drivers of customer satisfaction, loyalty and retention in order to proactively defend market share and revenue
• Operational Performance: Measure and benchmark operational performance to highlight and capitalise on opportunities to improve workforce productivity, operational efficiency and quality of service
• Contact Optimization: Gather and use intelligence from customer and employee contacts to improve business performance and operations while decreasing costs
• Technology Optimization: Apply technology and business process, usability, customer experience analysis and architectural expertise to deploy and refine technology that improves quality of service and maximizes ROI.

Customer Solutions:

• Customer Service: Consumer Support, Business-to-Business Support, Technical Support, Back Office, Customer Management Effectiveness
• Customer Acquisition: Direct Response, Sales and Order
  Support, Back Office, Customer Management Effectiveness
• Customer Retention: Loyalty and Churn Management, Back Office, Customer Management Effectiveness, Convergent Rating, Charging and Billing

HR Solutions:

• HR Business Process Outsourcing: Recruiting and Resourcing, Compensation, HR Administration, Payroll Benefits, Organizational Development, Learning, Workforce Intelligence, Enabling Services

Recognition and Awards

Convergys has been recognized with a number of prestigious awards in the past. some of them include:

• InformationWeek 500 – Top 10 Companies for Innovative Use of Technology
• Fortune – Most Admired Companies (for 8 years running)
• Fortune – Most Admired Company in Diversified Outsourcing
• KLD Domini 400 – Top 400 Companies that Demonstrate Leadership in CSR
• Training Industry Inc – Top 20 Most Influential Training Professionals
• CRM Magazine – Outsourcing Services – Service Leader Award

Key milestones as a public company:

• 1998 – Convergys was formed from MATRIXX Marketing and Cincinnati Bell Information Systems (CBIS), two subsidiaries of the Cincinnati Bell Inc. holding company. Goes public with $0.9M in revenues.
• 1999 – Convergys completed its spin-off from Cincinnati Bell Inc. Cincinnati Bell distributed approximately 137 million shares of Convergys common stock to shareholders to complete the spin-off.
• 1998 – Convergys acquires AT&T Solutions Customer Care, with 4,500 employees.
• 1999 – Convergys acquires Microsoft Technical Solutions, U.S., with 215 employees.
• 2001 – Convergys acquires Geneva Technology Ltd., Cambridge, U.K., with 402 employees.
• 2004 – Convergys acquires DigitalThink, San Francisco, CA, Hyderabad,and Bangalore, India, with 375 employees.
• 2004 – Convergys acquires Encore Receivables Management, Inc., Olathe, KS, Lenexa, KS and Las Vegas, NV, with 1,100 employees.
• 2005 – Convergys acquires Deloitte’s Finance & Accounting (“F&A”)Business Process Outsourcing Business, Tulsa, OK, with 140 employees.
• 2006 – Convergys acquires Asturias HR Service Center (acquisition from DuPont), with 100 employees.
• 2008 – Convergys acquires Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. with 70 employees.
• 2008 – Today, Convergys is a Fortune 500 company with $2.8B in revenue. Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for the 8th year running. They have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and their global headquarters in Cincinnati, Ohio. [figures as of 2008]

Corporate Office:

Convergys Corporation
201 East Fourth Street
Cincinnati, OH 45202
U.S.A.

Tel: +1-513-7237000

India Office:

Convergys
DLF Atria
Jacaranda Marg
Phase II, DLF City
Gurgaon – 122 002
India

Tel: +91-124-2563500

List of offices

http://www.convergys.com

Sparsh delivers high-quality services to its clients through 18 state-of-the-art centers spread across seven locations in India – Mumbai, Pune, Mohali, Gurgaon, Kolkata, Bangalore and Chennai. Their multi-lingual support spans 15 Indian languages including English, Hindi, Punjabi, Bengali, Marathi, Gujarati, Kannada, Telugu, Malayalam, Tamil, Assamese and Oriya. Sparsh’s dedicated workforce of over 16,000 professionals provide qualitative solutions in the areas of transaction processing and call centre services, aiming to achieve excellence in every transaction.

Sparsh adds value to its clients through a range of completely customised solutions. Sparsh provides business-enabling front office and back office services to companies across various verticals. Several leading telecom, banking, insurance and travel companies have out-sourced their customer interaction and key business processes.
Sparsh leverage Intelenet’s knowledge and understanding of international best practices to deliver superior solutions to its customers. Their teams combine deep knowledge of domain and business practices with a laser focus on quality, timeliness and costs. Sparsh’s combined workforce of over 25,000 employees makes it the ‘Second Largest BPO Employer in India’ according to Nasscom (as of 2008).

Sparsh BPO services include:

• Transaction Processing
• Finance and Accounting Services
• Payroll Processing

Corporate Office:

Sparsh BPO Services Ltd,
Lakme Bldg,
B.S. Deoshi Marg,
Mumbai-400 088.
India

Tel: +91-22-66440400
Fax: +91-22-55975599

List of offices

http://www.sparshindia.com

CGSL provides product driven processing, call center (inbound and outbound) and technology services to Citigroup entities in 50 countries on a 24×7 basis. The company provides domain expertise and specialisation across multiple financial services products i.e. Mortgages, Cards, Banking, Cash Management, Trade, Capital Markets etc.
CGSL is an  “Equal opportunity employer”, with about 40% of its workforce being women. The company claims to be having an attrition level well below industry standards. The company has also tied up with NMIMS & LIBA, premier business schools in Mumbai & Chennai, to conduct an annual, part-time MBA program exclusively for CGSL employees. CGSL also boasts of an in house training academy – Citigroup Global Services Training Academy (CGSTA) with over 1 million training hours per year.

CGSL has 15 sites across India, built to world class realty standards. The company’s international operations are hosted out of Mumbai, Chennai and Gurgaon. CGSL is part of the Citigroup Global Router Network. It has over 100 MBPS of dedicated international bandwidth which connects to major international hubs in Europe & the US. The company’s telecom & networking infrastructure is in partnership with global leaders such as Nortel, MCI, Cisco and Avaya

Operational Efficiency:

• ISO 9001-2000 certification
• ISO/IEC 27001:2005 certification
• BS 7799-2:2002 certification [Det Norske Veritas]
• COPC – 2000® CSP Standard Release 4.0 certification
• COPC – 2000® CSP Standard Release 4.0 re- certification
• Use of 6 Sigma Methodology for company-wide quality management initiatives
• 21 Black Belts and 308 Green Belts trained so far.

Awards & Recognition:

Citigroup Global Services have won many awards and honors that bear testimony to the top-of-the-line services it delivers.

Year 2008

• Won the Economic Times – ‘Avaya Award’ for Customer Responsiveness in the BPO category – Ranked by E&Y and AC Nielson (2nd year in a row)
• Won the IT People ‘Employer of the Year’ award – awarded by IT People Awards for Excellence in IT
• Won the Indy’s award in the ‘Best in house magazine category’ – Awarded by Indy’s Awards for Excellence in Mass Communications
• Awarded the ‘Amity Corporate Excellence award’ by Amity International Business School

Year 2007

• Won the BPO Technology award 07 – Ranked by Indiatimes in association with QAI
• Won the ‘BPO Innovator Award ‘07′ – Ranked by Indiatimes in association with QAI
• Won the Economic Times – ‘Avaya Award’ for Customer Responsiveness in the BPO category – Ranked by E&Y and AC Nielson
• Recognition of Innovation framework – inclusion in NASSCOM Book of Innovation ‘07
• Ranked among Top IT/ITeS companies in India for 2007 by Dun & Bradstreet
• Among India’s top 10 most respected BPO companies in Businessworld
• Listed among top 15 ITeS- BPO Exporters for 2006-07 by NASSCOM

Year 2006

• Among the top 3 BPOs in India – Ranked by Indiatimes in association with QAI
• Ranked among Top IT/ITeS companies in India for 2006 by Dun & Bradstreet
• Among Top 3 IT strategist companies – Ranked by Express Group of Publications (2nd time)
• Recognition of Operational Innovation – inclusion in NASSCOM Book of Innovation 06

Year 2005

• Amongst the top 13 of the Microsoft-Business India “India’s Best Managed Companies” – Ranked by A T Kearney
• HR Excellence Award 2004-2005 – Awarded by the Confederation of Indian Industries
• Ranked among the top 2 captive BPOs in India by outsourcing2India
• ‘Spirit of India’ Award given by United Way Mumbai for having maximum paid employee

Year 2004

• Nominated “Most Secure Company of the Year” by Network Magazine
• Among the top 250 Technology companies in the Asia-Pacific Region – Ranked by Deloitte Touché Tohmatsu in the “Tech Fast 500″ program
• Among Top 3 IT strategist companies – Ranked by Express Group of Publications
• Most innovative and progressive ITES company – Awarded by Government of Maharashtra

Year 2003

• Among top 250 Technology companies in the Asia-Pacific Region – Ranked by Deloitte Touché Tohmatsu in the “Tech Fast 500″ program
• Fastest wealth creator -(from 1998 to 2003) – Ranked by Motilal Oswal Securities Ltd
• Among top 10 emerging companies in India – Nominated by Economic Times
• Among the top 500 companies in India – Ranked by Dun & Bradstreet

Year 2001-2002

• Highest export growth over the year organized by Software Technology Park of India. Award received from the hands of Honorable President of India, Dr. APJ Abdul Kalam for fastest growth in the SME Segment
• Among the top 10 emerging companies in India – Nominated by Economic Times

Corporate Office:

Citigroup Global Services Limited.,
Plot No 223,
Nesco Compound,
Off Western Express Highway,
Goregaon East,
Mumbai – 400063.
India

Tel: +91-22-67665000

List of offices

http://www.citigroupglobalservices.com

24/7 Customer helps to provide customized offshoring services. 24/7’s offshore services deploy tools and processes to build and manage business processes at a remote contact center. 24/7 Customer is the world’s first global, integrated customer lifecycle management services company. The company records over 6 million transactions per month, with 34 marquee clients. 24/7 Customer was the winner of CCF award for Best Non-European Call Centre for 2007 and was rated amongst the Top 5 Hot Offshore Players by Business Week-2006. The company was titled amongst the Most respected BPO Companies in Business World-2006 and amongst Top 3 best call centers, globally- neoIT-2005-06.

24/7 Customer is the first BPO Company that provides integrated customer lifecycle management services through a ” Multi-shore^TMglobal delivery model ” and is the number one in business performance to 85% of it’s clients globally. Recently the Black Book of Outsourcing ranked 24/7 Customer as the best performing call center globally.

Headquartered in Campbell, California, 24/7 Customer is a rapidly growing global company. With state-of-the-art facilities across 10 global delivery centers, 24/7 Customer is among the top 20 Contact Centers worldwide. The company’s global delivery centers are located in Manila, Philippines, Guatemala City, Guatemala, Shanghai, China and in Bangalore and Hyderabad in India. 24/7 Customer provides Integrated Customer Lifecycle Management services (CLM) to the Global 1000 companies across the financial services, technology and telecommunications, retail and services industries. With a focus on predictable and sustainable business performance coupled with innovation, 24/7 Customer delivers a sustainable competitive advantage for its clients in their end customer management. 24/7 is also the first BPO company to be COPC & ISO 9001 certified.
24/7’s client base includes Global 1000 and FTSE 500 companies across industries for whom it offers a variety of services in the voice and non-voice/back-office channels.

Services provided by 24/7 Customer services:

Contact Center Services:

• Research
• Telemarketing
• Order Management
• Customer Service
• Technical Support
• Billing
• Membership
• Growth Programs
• Renewals
• Win Backs
• Retention

Back Office Services:

• Data Entry
• Analysis
• Database Management
• Application Processing
• Finance & Accounting
• Digitization
• Transaction Processing

Key Milestones of 24/7 Customer:

• April 2000 – 24/7 Customer was formed with headquarters in Los Gatos, California and a 100 seat contact center at Bangalore.
• December 2000 – 24/7 Customer becomes the first company in the ITES sector to receive ISO 9000 certification.
• December 2001 – Company becomes the first Indian company in the BPO industry to be COPC certified.
• April 2002 – Six Sigma Processes initiated.
• April 2003 – 24/7 Customer establishes a Build-Operate-Center for the world’s seventh largest insurance company.
• June 2003 – 24/7 Customer opens UK office
  24/7 receives US$22 million from Sequoia Capital. Delivery capacity increased to 800 seats.
• September 2003 – New facility at Hyderabad with an increased service delivery capacity of 1500 seats.
• November 2003 – 24/7 Customer listed among Fortune magazine’s world six best startups. Dataquest, India’s leading IT magazine rates 24/7 Customer amongst the dream companies to work for in the Indian BPO industry.
• January 2004 – Employee strength increases to 3000 and service delivery capacity to 2000 seats.
  George Shaheen ex-CEO of Accenture joins 24/7 Customer Board of Directors.
• April 2004 – 24/7 Customer inaugurates new center in Bangalore. This center is located in the heart of the city.
  24/7 Customer launches ‘Beyond’ in association with NSRCEL at Indian Institute of Management, Bangalore.
• May 2004 – 24/7 Customer announces strategic appointment of Pradeep Narayanan as Chief Delivery Officer.
• October 2004 – 24/7 Customer announces strategic positioning to deliver enhanced value across the customer lifecycle of Global 1000 organizations
• November 2004 – 24/7 Customer strengthens management team by appointing Doug Bettinger (ex-financial controller at Intel) as CFO
• December 2004 – The Chennai center goes live with 250 seats and the capacity to expand to 500 seats in 6 months. This move consolidates 24/7 Customer’s multi location delivery model
• June 2005 – 24/7 Customer launches its delivery center in Manila, Philippines, as part of its “Multishore” delivery model
• June 2005 – Dedicated facility for Aviva launched in Bangalore with 100 seats
• November 2005 – 24/7 Customer expands operations in Hyderabad with the launch of a new, dedicated facility spread over 90,000 sq.ft.
• December 2005 – Employee headcount crosses the 6,000 mark
• March 2006 – Dedicated Aviva 24/7 Customer facility launched in Chennai covering 200,000 sq. ft.
• June 2006 – 24/7 Customer moves into a dedicated, next-generation facility in Bangalore, sprawling over 3,00,000 sq.ft of built space
• July 2006 – Operations center in Manila goes live
• November 2006 – Guatemala center goes LIVE
• January 2007 – Successful transfer of Aviva BOT operations.
  1600 agents transferred
• July 2007 – Gurgaon & Shanghai centers go live
• September 2007 – 24/7 Customer wins the CCF award for the Best Non-European Call Center, 2007
• October 2007 – 2nd centers in Manila & Guatemala go live
• January 2008 – Innovation labs services implemented for 30% of clients
• July 2008 – Successful transfer of second Aviva BOT operations. 750 agents transferred

US Headquarters:

24/7 Customer,
910 E. Hamilton Avenue,
Suite 240,
Campbell,
CA 95008-0610
U.S.A .

Tel: +1-650-385-2247
Fax: +1-408-377-7247

India Headquarters:

24/7 Customer,
Embassy Golf Link Business Park,
Off Intermediate Ring Road,
Bangalore – 560 071
India.

Tel: +91-80-30582470 / 39890247

List of offices

http://www.247customer.com