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Citigroup Global Services Ltd (formerly E-serve International) is the Global Processing Center for Citi entities. A pioneer in the BPO industry, it began as a business processing arm for Citi India in 1992 and expanded to service Citi’s global operations in 1998. CGSL is driven by domain expertise in financial services and a highly evolved quality and control environment. CGSL’s talented and dedicated workforce of 12,000 people demonstrate a superior operational efficiency in over 500 different processes handling 700MM transactions and customer contacts annually. Operating out of world class state-of-the-art facilities in Mumbai, Chennai, Delhi, Bangalore, Hyderabad, Kolkata and Gurgaon, CGSL offers BPO solutions and services to Citi’s consumer, corporate and global wealth management entities in 50 countries.

CGSL provides product driven processing, call center (inbound and outbound) and technology services to Citigroup entities in 50 countries on a 24×7 basis. The company provides domain expertise and specialisation across multiple financial services products i.e. Mortgages, Cards, Banking, Cash Management, Trade, Capital Markets etc.
CGSL is an  “Equal opportunity employer”, with about 40% of its workforce being women. The company claims to be having an attrition level well below industry standards. The company has also tied up with NMIMS & LIBA, premier business schools in Mumbai & Chennai, to conduct an annual, part-time MBA program exclusively for CGSL employees. CGSL also boasts of an in house training academy – Citigroup Global Services Training Academy (CGSTA) with over 1 million training hours per year.

CGSL has 15 sites across India, built to world class realty standards. The company’s international operations are hosted out of Mumbai, Chennai and Gurgaon. CGSL is part of the Citigroup Global Router Network. It has over 100 MBPS of dedicated international bandwidth which connects to major international hubs in Europe & the US. The company’s telecom & networking infrastructure is in partnership with global leaders such as Nortel, MCI, Cisco and Avaya

Operational Efficiency:

• ISO 9001-2000 certification
• ISO/IEC 27001:2005 certification
• BS 7799-2:2002 certification [Det Norske Veritas]
• COPC – 2000® CSP Standard Release 4.0 certification
• COPC – 2000® CSP Standard Release 4.0 re- certification
• Use of 6 Sigma Methodology for company-wide quality management initiatives
• 21 Black Belts and 308 Green Belts trained so far.

Awards & Recognition:

Citigroup Global Services have won many awards and honors that bear testimony to the top-of-the-line services it delivers.

Year 2008

• Won the Economic Times – ‘Avaya Award’ for Customer Responsiveness in the BPO category – Ranked by E&Y and AC Nielson (2nd year in a row)
• Won the IT People ‘Employer of the Year’ award – awarded by IT People Awards for Excellence in IT
• Won the Indy’s award in the ‘Best in house magazine category’ – Awarded by Indy’s Awards for Excellence in Mass Communications
• Awarded the ‘Amity Corporate Excellence award’ by Amity International Business School

Year 2007

• Won the BPO Technology award 07 – Ranked by Indiatimes in association with QAI
• Won the ‘BPO Innovator Award ‘07′ – Ranked by Indiatimes in association with QAI
• Won the Economic Times – ‘Avaya Award’ for Customer Responsiveness in the BPO category – Ranked by E&Y and AC Nielson
• Recognition of Innovation framework – inclusion in NASSCOM Book of Innovation ‘07
• Ranked among Top IT/ITeS companies in India for 2007 by Dun & Bradstreet
• Among India’s top 10 most respected BPO companies in Businessworld
• Listed among top 15 ITeS- BPO Exporters for 2006-07 by NASSCOM

Year 2006

• Among the top 3 BPOs in India – Ranked by Indiatimes in association with QAI
• Ranked among Top IT/ITeS companies in India for 2006 by Dun & Bradstreet
• Among Top 3 IT strategist companies – Ranked by Express Group of Publications (2nd time)
• Recognition of Operational Innovation – inclusion in NASSCOM Book of Innovation 06

Year 2005

• Amongst the top 13 of the Microsoft-Business India “India’s Best Managed Companies” – Ranked by A T Kearney
• HR Excellence Award 2004-2005 – Awarded by the Confederation of Indian Industries
• Ranked among the top 2 captive BPOs in India by outsourcing2India
• ‘Spirit of India’ Award given by United Way Mumbai for having maximum paid employee

Year 2004

• Nominated “Most Secure Company of the Year” by Network Magazine
• Among the top 250 Technology companies in the Asia-Pacific Region – Ranked by Deloitte Touché Tohmatsu in the “Tech Fast 500″ program
• Among Top 3 IT strategist companies – Ranked by Express Group of Publications
• Most innovative and progressive ITES company – Awarded by Government of Maharashtra

Year 2003

• Among top 250 Technology companies in the Asia-Pacific Region – Ranked by Deloitte Touché Tohmatsu in the “Tech Fast 500″ program
• Fastest wealth creator -(from 1998 to 2003) – Ranked by Motilal Oswal Securities Ltd
• Among top 10 emerging companies in India – Nominated by Economic Times
• Among the top 500 companies in India – Ranked by Dun & Bradstreet

Year 2001-2002

• Highest export growth over the year organized by Software Technology Park of India. Award received from the hands of Honorable President of India, Dr. APJ Abdul Kalam for fastest growth in the SME Segment
• Among the top 10 emerging companies in India – Nominated by Economic Times

Corporate Office:

Citigroup Global Services Limited.,
Plot No 223,
Nesco Compound,
Off Western Express Highway,
Goregaon East,
Mumbai – 400063.
India

Tel: +91-22-67665000

List of offices

http://www.citigroupglobalservices.com