24/7 Customer (1/5)
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24/7 Customer is a Business process outsourcing (BPO) company that provides integrated Customer Lifecycle Management (CLM) services. Founded in April 2000 and headquartered in Campbell, California, the Company has facilities in 10 global delivery centers that accommodate nearly 8550 seats. Employees of the company in India are required to have a college education and earn a starting salary of about $350 a month. In India, the company is headquartered in Bangalore.
24/7 Customer helps to provide customized offshoring services. 24/7’s offshore services deploy tools and processes to build and manage business processes at a remote contact center. 24/7 Customer is the world’s first global, integrated customer lifecycle management services company. The company records over 6 million transactions per month, with 34 marquee clients. 24/7 Customer was the winner of CCF award for Best Non-European Call Centre for 2007 and was rated amongst the Top 5 Hot Offshore Players by Business Week-2006. The company was titled amongst the Most respected BPO Companies in Business World-2006 and amongst Top 3 best call centers, globally- neoIT-2005-06.
24/7 Customer is the first BPO Company that provides integrated customer lifecycle management services through a ” Multi-shoreTMglobal delivery model ” and is the number one in business performance to 85% of it’s clients globally. Recently the Black Book of Outsourcing ranked 24/7 Customer as the best performing call center globally.
Headquartered in Campbell, California, 24/7 Customer is a rapidly growing global company. With state-of-the-art facilities across 10 global delivery centers, 24/7 Customer is among the top 20 Contact Centers worldwide. The company’s global delivery centers are located in Manila, Philippines, Guatemala City, Guatemala, Shanghai, China and in Bangalore and Hyderabad in India. 24/7 Customer provides Integrated Customer Lifecycle Management services (CLM) to the Global 1000 companies across the financial services, technology and telecommunications, retail and services industries. With a focus on predictable and sustainable business performance coupled with innovation, 24/7 Customer delivers a sustainable competitive advantage for its clients in their end customer management. 24/7 is also the first BPO company to be COPC & ISO 9001 certified.
24/7’s client base includes Global 1000 and FTSE 500 companies across industries for whom it offers a variety of services in the voice and non-voice/back-office channels.
Services provided by 24/7 Customer services:
Contact Center Services:
- Research
- Telemarketing
- Order Management
- Customer Service
- Technical Support
- Billing
- Membership
- Growth Programs
- Renewals
- Win Backs
- Retention
Back Office Services:
- Data Entry
- Analysis
- Database Management
- Application Processing
- Finance & Accounting
- Digitization
- Transaction Processing
Key Milestones of 24/7 Customer:
- April 2000 – 24/7 Customer was formed with headquarters in Los Gatos, California and a 100 seat contact center at Bangalore.
- December 2000 – 24/7 Customer becomes the first company in the ITES sector to receive ISO 9000 certification.
- December 2001 – Company becomes the first Indian company in the BPO industry to be COPC certified.
- April 2002 – Six Sigma Processes initiated.
- April 2003 – 24/7 Customer establishes a Build-Operate-Center for the world’s seventh largest insurance company.
- June 2003 – 24/7 Customer opens UK office
24/7 receives US$22 million from Sequoia Capital. Delivery capacity increased to 800 seats. - September 2003 – New facility at Hyderabad with an increased service delivery capacity of 1500 seats.
- November 2003 – 24/7 Customer listed among Fortune magazine’s world six best startups. Dataquest, India’s leading IT magazine rates 24/7 Customer amongst the dream companies to work for in the Indian BPO industry.
- January 2004 – Employee strength increases to 3000 and service delivery capacity to 2000 seats.
George Shaheen ex-CEO of Accenture joins 24/7 Customer Board of Directors. - April 2004 – 24/7 Customer inaugurates new center in Bangalore. This center is located in the heart of the city.
24/7 Customer launches ‘Beyond’ in association with NSRCEL at Indian Institute of Management, Bangalore. - May 2004 – 24/7 Customer announces strategic appointment of Pradeep Narayanan as Chief Delivery Officer.
- October 2004 – 24/7 Customer announces strategic positioning to deliver enhanced value across the customer lifecycle of Global 1000 organizations
- November 2004 – 24/7 Customer strengthens management team by appointing Doug Bettinger (ex-financial controller at Intel) as CFO
- December 2004 – The Chennai center goes live with 250 seats and the capacity to expand to 500 seats in 6 months. This move consolidates 24/7 Customer’s multi location delivery model
- June 2005 – 24/7 Customer launches its delivery center in Manila, Philippines, as part of its “Multishore” delivery model
- June 2005 – Dedicated facility for Aviva launched in Bangalore with 100 seats
- November 2005 – 24/7 Customer expands operations in Hyderabad with the launch of a new, dedicated facility spread over 90,000 sq.ft.
- December 2005 – Employee headcount crosses the 6,000 mark
- March 2006 – Dedicated Aviva 24/7 Customer facility launched in Chennai covering 200,000 sq. ft.
- June 2006 – 24/7 Customer moves into a dedicated, next-generation facility in Bangalore, sprawling over 3,00,000 sq.ft of built space
- July 2006 – Operations center in Manila goes live
- November 2006 – Guatemala center goes LIVE
- January 2007 – Successful transfer of Aviva BOT operations.
1600 agents transferred - July 2007 – Gurgaon & Shanghai centers go live
- September 2007 – 24/7 Customer wins the CCF award for the Best Non-European Call Center, 2007
- October 2007 – 2nd centers in Manila & Guatemala go live
- January 2008 – Innovation labs services implemented for 30% of clients
- July 2008 – Successful transfer of second Aviva BOT operations. 750 agents transferred
US Headquarters:
24/7 Customer,
910 E. Hamilton Avenue,
Suite 240,
Campbell,
CA 95008-0610
U.S.A .
Tel: +1-650-385-2247
Fax: +1-408-377-7247
India Headquarters:
24/7 Customer,
Embassy Golf Link Business Park,
Off Intermediate Ring Road,
Bangalore – 560 071
India.
Tel: +91-80-30582470 / 39890247
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The chat process in Overstock.com really sucks as we always be on two chats without having any sufficient breaks. Also, the recision in this company is horrble and they can remove an employee at anytime without prior notice. I would recommend nobody to join this company. The cab facility is the worst.
Review on 24/7 Customer by Vivek — June 9, 2009 @ 9:22 am
Worst company ever , Company HR’s don’t even no to take interve, they give more effort on Interrogation of candidate who have come for interve than actually take there Interve.
Review on 24/7 Customer by India — February 1, 2010 @ 7:11 pm